.anneng-ticket-overlay {
  position: fixed;
  z-index: 10020;
  inset: 0;
  align-items: stretch;
  justify-content: flex-end;
  box-sizing: border-box;
  background: rgba(0, 0, 0, 0.45);
}

.anneng-ticket-dialog {
  display: flex;
  flex-direction: column;
  width: min(860px, 92vw);
  height: 100%;
  overflow: hidden;
  border-radius: 10px 0 0 10px;
  background: #fff;
  box-shadow: -12px 0 36px rgba(0, 0, 0, 0.2);
  animation: anneng-ticket-drawer-in 0.24s ease-out;
}

@keyframes anneng-ticket-drawer-in {
  from { transform: translateX(100%); }
  to { transform: translateX(0); }
}

.anneng-ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 20px 8px;
}

.anneng-ticket-heading {
  color: #222;
  font-size: 18px;
  font-weight: 600;
}

.anneng-ticket-close {
  width: 32px;
  height: 32px;
  padding: 0;
  border: 0;
  background: transparent;
  color: #888;
  cursor: pointer;
  font-size: 26px;
  line-height: 30px;
}

.anneng-ticket-progress {
  min-height: 20px;
  padding: 0 20px 10px;
  color: #888;
  font-size: 13px;
}

.anneng-ticket-body {
  overflow-y: auto;
  padding: 4px 20px 20px;
}

.anneng-ticket-loading {
  padding: 55px 20px;
  color: #666;
  text-align: center;
}

.anneng-ticket-loading span {
  display: inline-block;
  width: 18px;
  height: 18px;
  margin-right: 10px;
  border: 2px solid #d7e6fa;
  border-top-color: #237ae4;
  border-radius: 50%;
  vertical-align: -4px;
  animation: anneng-ticket-spin 0.8s linear infinite;
}

@keyframes anneng-ticket-spin {
  to { transform: rotate(360deg); }
}

.anneng-ticket-intent-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.anneng-ticket-intent-card {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 14px;
  border: 1px solid #dcdfe6;
  border-radius: 8px;
  cursor: pointer;
  transition: border-color 0.2s, background-color 0.2s;
}

.anneng-ticket-intent-card:hover {
  border-color: #237ae4;
  background: #f7fbff;
}

.anneng-ticket-intent-check {
  flex: none;
  width: 17px;
  height: 17px;
  margin-top: 3px;
}

.anneng-ticket-intent-main {
  display: flex;
  min-width: 0;
  flex: 1;
  flex-direction: column;
  gap: 5px;
}

.anneng-ticket-intent-main strong {
  color: #237ae4;
  font-size: 14px;
}

.anneng-ticket-intent-title {
  color: #222;
  font-size: 14px;
}

.anneng-ticket-intent-desc {
  display: -webkit-box;
  overflow: hidden;
  color: #777;
  font-size: 13px;
  line-height: 1.5;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.anneng-ticket-form {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.anneng-ticket-type-badge {
  align-self: flex-start;
  padding: 5px 12px;
  border-radius: 14px;
  background: #eaf3ff;
  color: #237ae4;
  font-size: 13px;
}

.anneng-ticket-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px 16px;
}

.anneng-ticket-form-single-column .anneng-ticket-grid {
  grid-template-columns: minmax(0, 1fr);
}

.anneng-ticket-field {
  display: flex;
  min-width: 0;
  flex-direction: column;
  gap: 6px;
}

.anneng-ticket-field:has(textarea),
.anneng-ticket-attachment,
.anneng-ticket-authorized-region {
  grid-column: 1 / -1;
}

.anneng-ticket-region-dropdown {
  position: relative;
  width: min(100%, 420px);
}

.anneng-ticket-region-trigger {
  position: relative;
  box-sizing: border-box;
  width: 100%;
  height: 36px;
  padding: 0 32px 0 10px;
  overflow: hidden;
  border: 1px solid #d9d9d9;
  border-radius: 5px;
  outline: none;
  background: #fff;
  color: #999;
  cursor: pointer;
  font-family: inherit;
  font-size: 13px;
  text-align: left;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.anneng-ticket-region-trigger::after {
  position: absolute;
  top: 50%;
  right: 12px;
  width: 6px;
  height: 6px;
  border-right: 1.5px solid #999;
  border-bottom: 1.5px solid #999;
  content: "";
  transform: translateY(-65%) rotate(45deg);
  transition: transform 0.5s ease;
}

.anneng-ticket-region-trigger.has-value {
  color: #333;
}

.anneng-ticket-region-dropdown.is-open .anneng-ticket-region-trigger {
  border-color: #237ae4;
  box-shadow: 0 0 0 2px rgba(35, 122, 228, 0.1);
}

.anneng-ticket-region-dropdown.is-open .anneng-ticket-region-trigger::after {
  transform: translateY(-30%) rotate(225deg);
}

.anneng-ticket-region-panel {
  position: absolute;
  z-index: 20;
  top: calc(100% + 5px);
  left: 0;
  box-sizing: border-box;
  width: 100%;
  max-height: 190px;
  padding: 4px;
  overflow-y: auto;
  border: 1px solid #e2e6ec;
  border-radius: 6px;
  background: #fff;
  box-shadow: 0 7px 20px rgba(26, 39, 58, 0.14);
  opacity: 0;
  pointer-events: none;
  transform: translateY(-6px) scale(0.98);
  transform-origin: top;
  visibility: hidden;
  transition:
    opacity 0.5s ease,
    transform 0.5s ease,
    visibility 0s linear 0.5s;
}

.anneng-ticket-region-dropdown.is-open .anneng-ticket-region-panel {
  visibility: visible;
  opacity: 1;
  pointer-events: auto;
  transform: translateY(0) scale(1);
  transition-delay: 0s;
}

.anneng-ticket-region-option {
  display: block;
  width: 100%;
  padding: 7px 9px;
  overflow: hidden;
  border: 0;
  border-radius: 4px;
  background: transparent;
  color: #444;
  cursor: pointer;
  font-family: inherit;
  font-size: 12px;
  line-height: 1.4;
  text-align: left;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.anneng-ticket-region-option:hover,
.anneng-ticket-region-option.is-selected {
  background: #edf5ff;
  color: #237ae4;
}

.anneng-ticket-label {
  color: #444;
  font-size: 13px;
}

.anneng-ticket-label em {
  margin-left: 3px;
  color: #e34d59;
  font-style: normal;
}

.anneng-ticket-field input,
.anneng-ticket-field select,
.anneng-ticket-field textarea {
  box-sizing: border-box;
  width: 100%;
  padding: 9px 10px;
  border: 1px solid #d9d9d9;
  border-radius: 5px;
  outline: none;
  background: #fff;
  color: #333;
  font-family: inherit;
  font-size: 14px;
}

.anneng-ticket-field select {
  height: 38px;
  padding-right: 32px;
  appearance: none;
  background-image:
    linear-gradient(45deg, transparent 50%, #999 50%),
    linear-gradient(135deg, #999 50%, transparent 50%);
  background-position:
    calc(100% - 16px) 16px,
    calc(100% - 11px) 16px;
  background-repeat: no-repeat;
  background-size: 5px 5px, 5px 5px;
}

.anneng-ticket-field select:disabled {
  background-color: #f7f8fa;
  color: #aaa;
  cursor: not-allowed;
}

.anneng-ticket-category-cascader {
  position: relative;
}

.anneng-ticket-cascader-trigger {
  position: relative;
  box-sizing: border-box;
  width: 100%;
  height: 38px;
  padding: 0 34px 0 10px;
  overflow: hidden;
  border: 1px solid #d9d9d9;
  border-radius: 5px;
  outline: none;
  background: #fff;
  color: #aaa;
  cursor: pointer;
  font-family: inherit;
  font-size: 14px;
  text-align: left;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.anneng-ticket-cascader-trigger::after {
  position: absolute;
  top: 13px;
  right: 14px;
  width: 7px;
  height: 7px;
  border-right: 1px solid #999;
  border-bottom: 1px solid #999;
  content: "";
  transform: rotate(45deg);
}

.anneng-ticket-cascader-trigger:hover:not(:disabled),
.anneng-ticket-cascader-trigger:focus:not(:disabled) {
  border-color: #237ae4;
}

.anneng-ticket-cascader-trigger.has-value {
  color: #333;
}

.anneng-ticket-cascader-trigger:disabled {
  background: #f7f8fa;
  color: #aaa;
  cursor: not-allowed;
}

.anneng-ticket-cascader-panel {
  position: absolute;
  z-index: 10;
  top: calc(100% - 18px);
  right: auto;
  left: 0;
  display: flex;
  width: max-content;
  max-width: 100%;
  min-height: 160px;
  overflow-x: auto;
  overflow-y: hidden;
  border: 1px solid #e5e7eb;
  border-radius: 6px;
  background: #fff;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  transform: translateY(-8px) scale(0.98);
  transform-origin: top left;
  transition:
    opacity 0.5s ease,
    transform 0.5s ease,
    visibility 0s linear 0.5s;
}

.anneng-ticket-category-cascader.is-open .anneng-ticket-cascader-panel {
  opacity: 1;
  visibility: visible;
  pointer-events: auto;
  transform: translateY(0) scale(1);
  transition-delay: 0s;
}

.anneng-ticket-cascader-level {
  box-sizing: border-box;
  width: var(--anneng-ticket-category-column-width, 200px);
  min-width: 0;
  max-height: 240px;
  flex: 0 0 var(--anneng-ticket-category-column-width, 200px);
  overflow-y: auto;
  padding: 6px;
  scrollbar-width: none;
}

.anneng-ticket-cascader-level::-webkit-scrollbar {
  width: 0;
  height: 0;
}

.anneng-ticket-cascader-level:empty {
  display: none;
}

.anneng-ticket-cascader-level + .anneng-ticket-cascader-level {
  border-left: 1px solid #eee;
}

.anneng-ticket-cascader-option {
  display: block;
  box-sizing: border-box;
  width: 100%;
  padding: 9px 10px;
  overflow: hidden;
  border: 0;
  border-radius: 4px;
  background: transparent;
  color: #333;
  cursor: pointer;
  font-size: 13px;
  text-align: left;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.anneng-ticket-cascader-option:hover,
.anneng-ticket-cascader-option.is-active {
  background: #eaf3ff;
  color: #237ae4;
}

.anneng-ticket-cascader-empty {
  padding: 18px 10px;
  color: #aaa;
  font-size: 13px;
  text-align: center;
}

.anneng-ticket-category-cascader.has-error .anneng-ticket-cascader-trigger {
  border-color: #e34d59;
}

.anneng-ticket-field textarea {
  min-height: 88px;
  resize: vertical;
}

.anneng-ticket-field input:focus,
.anneng-ticket-field select:focus,
.anneng-ticket-field textarea:focus {
  border-color: #237ae4;
  box-shadow: 0 0 0 2px rgba(35, 122, 228, 0.1);
}

.anneng-ticket-field.has-error input,
.anneng-ticket-field.has-error select,
.anneng-ticket-field.has-error textarea {
  border-color: #e34d59;
}

.anneng-ticket-field-error {
  min-height: 16px;
  color: #e34d59;
  font-size: 12px;
}

.anneng-ticket-section {
  min-width: 0;
  margin: 0;
  padding: 12px;
  border: 1px solid #ebedf0;
  border-radius: 7px;
}

.anneng-ticket-section legend {
  padding: 0 6px;
  color: #555;
  font-size: 13px;
  font-weight: 600;
}

.anneng-ticket-file-help,
.anneng-ticket-uploaded {
  color: #888;
  font-size: 12px;
}

.anneng-ticket-field .anneng-ticket-file-input,
.anneng-ticket-file-input[hidden] {
  display: none !important;
}

.anneng-ticket-upload-dropzone {
  display: flex;
  min-height: 126px;
  align-items: center;
  justify-content: center;
  box-sizing: border-box;
  flex-direction: column;
  gap: 10px;
  border: 1px dashed #d9d9d9;
  border-radius: 6px;
  outline: none;
  background: #fff;
  color: #555;
  cursor: pointer;
  transition: border-color 0.2s, background-color 0.2s;
}

.anneng-ticket-upload-dropzone:hover,
.anneng-ticket-upload-dropzone:focus,
.anneng-ticket-upload-dropzone.is-dragover {
  border-color: #237ae4;
  background: #f7fbff;
}

.anneng-ticket-upload-icon {
  color: #1684e8;
  font-size: 38px;
  line-height: 1;
}

.anneng-ticket-upload-text {
  color: #555;
  font-size: 14px;
}

.anneng-ticket-upload-text span {
  color: #237ae4;
}

.anneng-ticket-file-list {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.anneng-ticket-file-row {
  display: grid;
  min-width: 0;
  align-items: center;
  grid-template-columns: minmax(0, 1fr) 200px 24px;
  gap: 12px;
  padding: 8px 10px;
  border-radius: 5px;
  background: #f7f8fa;
  font-size: 13px;
}

.anneng-ticket-file-info {
  display: flex;
  width: 100%;
  min-width: 0;
  align-items: center;
  gap: 10px;
}

.anneng-ticket-file-name {
  overflow: hidden;
  color: #333;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.anneng-ticket-file-size,
.anneng-ticket-file-status {
  flex: none;
  color: #999;
  font-size: 12px;
}

.anneng-ticket-file-status {
  color: #52a52e;
}

.anneng-ticket-file-upload-state {
  display: flex;
  width: 200px;
  min-width: 0;
  justify-self: end;
  flex-direction: column;
  gap: 4px;
}

.anneng-ticket-file-upload-state .anneng-ticket-file-status {
  width: 100%;
  text-align: left;
}

.anneng-ticket-file-status.is-uploading {
  color: #237ae4;
}

.anneng-ticket-file-status.is-success {
  color: #52a52e;
}

.anneng-ticket-file-status.is-failed {
  color: #e34d59;
}

.anneng-ticket-file-progress {
  display: block;
  width: 100%;
  height: 5px;
  overflow: hidden;
  border-radius: 3px;
  background: #e8edf3;
}

.anneng-ticket-file-progress-bar {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: #237ae4;
  transition: width 0.15s ease;
}

.anneng-ticket-file-remove {
  width: 24px;
  justify-self: end;
  padding: 0 4px;
  border: 0;
  background: transparent;
  color: #999;
  cursor: pointer;
  font-size: 20px;
  line-height: 20px;
}

.anneng-ticket-file-remove:hover {
  color: #e34d59;
}

.anneng-ticket-actions {
  display: flex;
  justify-content: flex-end;
  gap: 12px;
  margin-top: 8px;
}

.anneng-ticket-primary,
.anneng-ticket-secondary {
  min-width: 96px;
  padding: 9px 18px;
  border-radius: 5px;
  cursor: pointer;
  font-size: 14px;
}

.anneng-ticket-primary {
  border: 1px solid #237ae4;
  background: #237ae4;
  color: #fff;
}

.anneng-ticket-secondary {
  border: 1px solid #d9d9d9;
  background: #fff;
  color: #555;
}

.anneng-ticket-primary:disabled,
.anneng-ticket-secondary:disabled,
.anneng-ticket-trigger-disabled {
  cursor: not-allowed !important;
  opacity: 0.6;
}

.anneng-ticket-inline-error {
  padding: 8px 10px;
  border-radius: 4px;
  background: #fff2f0;
  color: #d4380d;
  font-size: 13px;
}

.conversation-ticket-card-actions {
  display: flex;
  gap: 8px;
  margin-top: 12px;
}

.conversation-ticket-card-actions button {
  padding: 6px 12px;
  border: 1px solid #237ae4;
  border-radius: 4px;
  background: #237ae4;
  color: #fff;
  cursor: pointer;
}

.conversation-ticket-card-actions button.secondary {
  border-color: #d9d9d9;
  background: #fff;
  color: #555;
}

.conversation-ticket-card-actions button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

.conversation-ticket-card-status {
  margin-top: 7px;
  color: #888;
  font-size: 12px;
}

.anneng-ticket-state {
  padding: 25px 5px 10px;
  text-align: center;
}

.anneng-ticket-state-error {
  color: #d4380d;
  font-size: 14px;
}

.anneng-ticket-success-icon {
  width: 48px;
  height: 48px;
  margin: 0 auto 15px;
  border-radius: 50%;
  background: #52c41a;
  color: #fff;
  font-size: 30px;
  line-height: 48px;
}

.anneng-ticket-result-answer {
  width: 100%;
  color: #333;
  font-size: 15px;
  line-height: 1.7;
  overflow-wrap: anywhere;
  text-align: left;
  white-space: pre-wrap;
}

.anneng-ticket-summary {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.anneng-ticket-summary-row {
  display: flex;
  align-items: flex-start;
  gap: 15px;
  padding: 11px 12px;
  border-radius: 6px;
  background: #f7f8fa;
}

.anneng-ticket-summary-row strong {
  width: 72px;
  flex: none;
  color: #333;
}

.anneng-ticket-summary-row span {
  min-width: 0;
  flex: 1;
  color: #666;
  text-align: left;
}

@media (max-width: 768px) {
  .anneng-ticket-dialog {
    width: min(92vw, 560px);
    height: 100%;
    border-radius: 8px 0 0 8px;
  }

  .anneng-ticket-header {
    padding: 14px 15px 7px;
  }

  .anneng-ticket-progress {
    padding: 0 15px 8px;
  }

  .anneng-ticket-body {
    padding: 4px 15px 18px;
  }

  .anneng-ticket-grid {
    grid-template-columns: 1fr;
  }

  .anneng-ticket-field:has(textarea),
  .anneng-ticket-attachment {
    grid-column: auto;
  }

  .anneng-ticket-actions {
    position: sticky;
    bottom: -18px;
    margin: 10px -15px -18px;
    padding: 12px 15px;
    background: #fff;
    box-shadow: 0 -4px 12px rgba(0, 0, 0, 0.06);
  }

  .anneng-ticket-file-row {
    grid-template-columns: minmax(0, 1fr) 132px 24px;
  }

  .anneng-ticket-file-upload-state {
    width: 132px;
  }

  .anneng-ticket-primary,
  .anneng-ticket-secondary {
    min-width: 0;
    flex: 1;
  }
}